up

What's the Difference Between a Hard Bounce and a Soft Bounce

What's the Difference Between a Hard Bounce and a Soft Bounce

A bounce is an email that has been rejected by the email server of the recipient. This can have several different reasons, and the exact reason determines if we call it a hard bounce or a soft bounce. In the reporting overview of your sent emails you can find all kinds of different information about your dispatch, so let’s also look at what it tells you exactly.


Bounce Types


A soft bounce means that an email makes it to the recipient’s email account, but then encounters a delivery issue. This is usually just temporarily. In the majority of instances where this happens, it is because the inbox of the recipient is full. There can, however, also be other reasons:

  • The recipient’s inbox is full
  • The recipient’s email server is offline
  • The email is too large

A hard bounce means that the email cannot be delivered to the recipient at all. This is a permanent situation. There can be several different reasons why this can happen:

  • The recipient’s email address doesn’t exist
  • The domain name doesn’t exist
  • Delivery has been blocked by the recipient’s email server

Bounces In Super Simple Survey


We provide you with all the data you need to look into your bounce rates and your success rate. After having sent out your survey using our email solution, you can find your very own beautiful overview as follows:

  • Start by signing in to your account.
  • Once you’re logged in and you find yourself on your Dashboard, click on Report behind the survey you’d like to see the data of.
  • Then, navigate to the third tab in the menu on the left:

  • What's the Difference Between a Hard Bounce and a Soft Bounce: Settings Navigation

  • At the bottom of the page you will find your custom overview, looking something like this:

  • What's the Difference Between a Hard Bounce and a Soft Bounce: Reporting Overview

  • So here you can find the number of soft bounces, the number of hard bounces, and the number of successful deliveries. This is also expressed as a percentage and put into a graph, just to make it all that much simpler for you.


Ready to start analyzing your own surveys now? Sign up for free, create your own beautiful survey in the simplest way possible, send it out, and go crazy!

Photo credit: Sofia Miller (thanks, Sofia)

Kent Wilson
Dec 31, 2013
blog comments powered by Disqus